A little guidance goes a long way
Good questions.
Helpful answers.
Practical guides to hosting, domain management, WordPress, SSL, email, and your client account. Pick a topic and take your next step with confidence.
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Domain Management
Names, connections, and domain settings.
Does transferring my domain also move my website?
A domain transfer moves who manages your registration. A hosting migration moves your website files, databases and possibly email. We coordinate both when needed, keeping existing connections in place until the move is ready.
Read the full guide →How to change your domain nameservers
Nameservers decide where your domain gets its DNS answers.
Read the full guide →How to renew your domain through the client portal
We help keep renewals on track with checks, reminders and support. Keep your billing details current and make sure renewal payments are completed. You can review the expiry date and renewal options in your client…
Read the full guide →How to safely change DNS records in DirectAdmin
Edit DNS at the provider your nameservers actually use, not an inactive copy of the zone.
Read the full guide →How to unlock your domain and get an EPP transfer code
For many extensions, you unlock the domain and request an EPP or authorisation code from your current provider. The code authorises the transfer; share it only through the secure transfer process. Recent registrations or other…
Read the full guide →How to update domain contact information
Domain registration contacts are separate from your billing profile.
Read the full guide →Explore the guides
Hosting
Find your way around your hosting tools.
How to add a domain or subdomain to your hosting
Create the hosting entry before uploading a website or installing an app.
Read the full guide →How to check hosting storage usage
Website files, email and backups can all use your hosting storage.
Read the full guide →How to connect to your website with FTP over TLS
Use an encrypted file transfer connection to upload and download website files.
Read the full guide →How to create a limited FTP account
Allow a collaborator to work in the folder they need without exposing the whole hosting account.
Read the full guide →How to log in to DirectAdmin
DirectAdmin manages the technical parts of your hosting account.
Read the full guide →How to recover access to your DirectAdmin account
Recover hosting-panel access without confusing it with a client portal or email password.
Read the full guide →Explore the guides
Softaculous
Install apps, create something new, and manage your installations.
How to back up a website using Softaculous
Create a recovery point before changing your website.
Read the full guide →How to create a family photo gallery with Softaculous
Give your family photos a home of their own. Piwigo is one of the gallery apps you can look for in Softaculous.
Read the full guide →How to create a staging copy with Softaculous
Test changes separately before touching a working website.
Read the full guide →How to find and use Softaculous Apps Installer
Install and manage website applications from your hosting panel.
Read the full guide →How to install Drupal with Softaculous
Build a content-focused website with Drupal, without handling the initial installation yourself.
Read the full guide →How to install Invoice Ninja with Softaculous
Set up a place to create invoices and manage your business clients. You may know it as NinjaInvoice; the app is called Invoice Ninja.
Read the full guide →Explore the guides
SSL Certificates
Certificates, HTTPS, and secure connections.
How to create a self-signed SSL certificate in DirectAdmin
Self-signed certificates are for controlled testing, not automatically trusted public HTTPS.
Read the full guide →How to request a trusted SSL certificate
Let visitors use HTTPS without a self-signed certificate warning.
Read the full guide →What to check when HTTPS shows a certificate warning
Check the hostname, trust chain and expiry before entering sensitive information.
Read the full guide →Explore the guides
Client Account Services
Your account, billing, and support requests.
How to cancel hosting without cancelling your domain
Hosting and domain registration are separate. Stop only the service you intend to cancel.
Read the full guide →How to contact support through your client portal
A support ticket keeps your question connected to your account and services.
Read the full guide →How to manage your hosting services in the client portal
Use the portal for service details, billing and support; use DirectAdmin for website files and mailboxes.
Read the full guide →How to pay an outstanding invoice
Pay an unpaid invoice securely through your client portal.
Read the full guide →How to request a hosting plan change
Choose a package around what you need more of, rather than guessing.
Read the full guide →How to reset your client portal password
Reset your client portal password without sharing it with anyone.
Read the full guide →Explore the guides
Administrative
Cache, updates, and everyday maintenance.
How to clear website and browser caches
Refresh the right cache when an older page keeps appearing.
Read the full guide →How to update WordPress plugins safely
Keep plugins maintained with a way back if an update causes trouble.
Read the full guide →Explore the guides
Getting Started
Your first steps with Build with Purpose.
Getting started: which login should I use?
Your account portal, hosting panel, WordPress dashboard and webmail each have a different job.
Read the full guide →What to check before launching your website
A few practical checks help you launch with fewer surprises.
Read the full guide →Explore the guides
WordPress
Pages, posts, plugins, and your WordPress dashboard.
How to create a staging copy with Softaculous
Test changes separately before touching a working website.
Read the full guide →How to find and use Softaculous Apps Installer
Install and manage website applications from your hosting panel.
Read the full guide →How to install WordPress with Softaculous
Softaculous handles installation so you can start building sooner.
Read the full guide →How to reset a forgotten WordPress password
Recover access to your own website without changing your hosting password.
Read the full guide →Explore the guides
Email & Webmail
Mailboxes, webmail, and email setup.
How to create an email address in DirectAdmin
Create a mailbox on your domain, such as hello@yourdomain.ca.
Read the full guide →How to create an email forwarder
Forward messages without confusing a forwarding address with a mailbox.
Read the full guide →How to log in to webmail
Read and send mail in your browser without setting up an app.
Read the full guide →How to reset a forgotten email password
Reset a mailbox password through the hosting panel.
Read the full guide →How to set up your mailbox in a mail app
Use your account secure connection settings on a phone or computer.
Read the full guide →Explore the guides
Troubleshooting
Work through common issues one step at a time.
How to check DNS changes without chasing cached results
Different networks can show different answers while cached DNS expires.
Read the full guide →What to check when email is not arriving
Find whether one sender, one mailbox or all domain mail is affected.
Read the full guide →What to check when your website is not loading
Separate browser, domain and hosting issues before making changes.
Read the full guide →Explore the guides
Security & Backups
Practical habits to help protect your website.
How to back up a website using Softaculous
Create a recovery point before changing your website.
Read the full guide →How to create a backup in DirectAdmin
Save a copy of your hosting data before making important changes.
Read the full guide →How to give a developer limited access
Share the access needed for a task, then remove it afterwards.
Read the full guide →How to keep a usable backup plan
Protect the information you cannot recreate and test how you would recover it.
Read the full guide →How to restore a backup in DirectAdmin
Bring back data from a DirectAdmin backup when you need to recover an earlier version.
Read the full guide →How to restore a Softaculous backup
Restoring can replace newer files and data with an earlier version.
Read the full guide →Still need a hand?
Existing clients: use the client portal support form so your question stays with your account.
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